Customer Testimonials
Austin is excellent in his work and a very good seller. Thank you very much for kindly attending to us
Harrison was great and you couldn’t ask for a better salesman
Everyone was very knowledgeable and helpful, Kenny was awesome in particular. Very happy with the deal we got, will definitely be back!
Our family recently traded vehicles for two new vehicles, and it was an excellent experience. Samer, Ira, Arthur and Alicia were all phenomenal and made the process seamless. We’re thrilled to be driving a new 2026 Toyota Tundra TRD 4x4 and a new 2026 Grand Highlander Platinum. Ira searched and found the Grand Highlander of our dreams, black with portobello brown leather seats. This vehicle is a unicorn! There’s no place else we would buy or service our vehicles. Thank you, Lugoff Toyota. If we could give you 10 stars, we would.
Phillip and Marcus are great a what they do. I felt like family
Phillip is amazing. Extreme product knowledge
Arthur helped me get my Prius. Hopefully I will not hit any deer with it
Arthur was amazing gave us a great deal on a car!
Harrison is the man. Best guy you will ever meet!
Great service thanks Toyota
Arthur was great to deal with love my wife's new Highlander
Keyon was amazing best salesman in the world
Markus took good care of me I walk in 1 hour later walked out with a car I’ve been buying cars here over 20 years
WOW!! I had a wonderful experience at Lugoff Toyota! I recently purchased my brand-new 2027 Toyota Corolla and received an outstanding deal!
I have to say, this is the first time I’ve purchased a vehicle without having a nightmare dealing with salespeople! Car buying has never been a pleasant experience for me, but Matt and Jamonie completely changed that.
They were friendly, professional, straightforward, and genuinely pleasant to work with. I never felt like I was dealing with the usual pressure and hassle that often comes with buying a car.
I truly appreciate the extra care and how smoothly everything ... Read More Google - Nov 3, 2026
Arthur and ira where amazing love my new truck
Huge thank you to Lugoff Toyota for making the buying process the best I have ever experienced! Specifically to Arthur, Ira, Samer and Ian! Give these guys a shot! I promise you won’t be disappointed! Thanks again to the entire Lugoff Toyota team! Definitely a customer for life!!!
Thank you so much for all the help and the incredible service provided to me by Keyon, 10/10 would recommend coming to see him.
Marcus was very knowledgeable about the Toyota we bought. Very professional and helpful.
Cody DeBruhl was so incredibly helpful! He made the process of leasing my car very easy. He was knowledgeable and friendly.
arthur was great to deal with very knowledgeable
Arthur, Matt, and Ira are the best!!! Got a great deal on the perfect car. They stayed late and worked with us on the deal until we were happy 😊
Keyon was amazing!! Great guy and helped my family find the perfect car!
Ask for Phillip, he is very helpful and good service.
Philip is amazing salesman’s 🔥
Like most people I know, I do not enjoy the process of buying a car! However, I was pleasantly surprised as well as impressed with Ira and Lugoff Toyota. Samer, also with Lugoff Toyota and I spoke on the phone and he let me know Ira would be calling. I spoke to Ira a few hours later, provided him with what I was looking for, price range and details on my trade. We texted a few times and within a week he had everything I was looking for in a used truck(2025, Financing, a fair price on my trade, less ... Read More Google - Oct 20, 2026
Ask for Harrison!! Had an amazing experience purchasing my Camry!
Great Salesman, personable, very efficient.
Arthur took great care of us with purchasing a used Toyota Sienna! Very kind and personable. I love my new (to me) car!
Cody was great he actually listened to my concerns and wants. It made me feel comfortable with my purchase.
Great smooth experience Cody Debrul worked with us on trade in and interest rates compared to our bank.
Keyon was amazing. He is the best.
Ask for Philip!
Arthur was amazing and Ira got the job done appreciate you all. Love my new ride.
Samuel was happy to answer my 1000 questions. Made it easy.
Harrison was the most pleasant car salesman that I have ever dealt with. He made the car buying process easy. We will always come back for our car buying needs!
I cannot say enough wonderful things about Jordan Steele at Lugoff Toyota! What started as a very frustrating and disappointing situation with a sister dealership turned into an absolutely fabulous experience, all thanks to Jordan!
What makes this even more remarkable is that Jordan reached out to us without even knowing us. She took it upon herself to step in, take ownership of a problem that wasn't even hers, and make things right. That alone speaks volumes about her character, professionalism, and genuine dedication to her customers. Her level of customer service, communication, and follow-through was unlike anything we ... Read More Google - Oct 10, 2026
My husband and I came in to test drive a car that I had seen online. Samuel Ray was the first one we met entering Lugoff Toyota. He was friendly and professional and worked hard to get us a good deal. He worked with us to get a number we were comfortable with and he was patient when I had to spend time getting our insurance figured out. We highly recommend Lugoff Toyota. They had a lot of great selection of cars to choose from, both new and used. We ended up with a RAV4 and are completely satisfied with ... Read More Google - Oct 10, 2026
Sales Person Samuel Ray here at Lugoff Toyota helped us just the way we needed. Not pushy at all. Gave us just the right amount of attention. He knew all the information that we needed and was a great negotiator. Great personality too. Feel like I’ve always known him. I will comeback soon. Highly recommended and trustworthy.
Came to Lugoff Toyota for a 2011 Nissan Rogue. When I stepped through the door I was greeted by Keon Harrison ready to help. He was very knowledgeable about the vehicle and the previous owner . He was relatable and did an amazing job . We are happy to have come today !
Harrison and Scott were absolutely amazing. Such a great car buying experience! We will definitely coming back!
I went with my daughter to help her look for a car. The entire staff was amazing and made you feel like family. The overall customer service was TOP TIER!!! Our salesperson was Keyon Harrison and he was a realist and literally handle this sale with the utmost professionalism. We also appreciate the finance manager Ms. Alicia! She educated us on some many things concerning the Toyota product! And the manager was super nice and pleasant! I highly recommend Lugoff Toyota for your next purchase! Thanks for helping my daughter purchase her 2025 Toyota Hybrid Camry!
First time purchasing a vehicle in South Carolina, and I can’t say enough how awesome Philip was with the whole process. He made it feel so much more welcoming and comfortable with finding the vehicle I wanted and did not pressure me with any certain upgrades or packages that I did not want. Philip you were awesome. I would highly recommend coming and seeing Philip with anything regarding your next vehicle.
Work with Samuel (sam) great guy,,,was very helpful, he answered all my questions,,,work with me on pricing got me where I needed to be... very grateful to work with him.👍
Everyone was courtesy and very helpful. Really enjoyed my car buying experience. Would highly recommend using them for your next car buying experience. Overly pleased and grateful.
Good experience very energetic sam help us out really approve
Very professional attitude all questions answered precisely.
Keyon Harrison is an amazing salesman. He got my niece into a new car and he was straightforward, polite, and is genuinely concerned about his customers. He made this buying experience seemless and enjoyable. The finance manager, Alicia was also amazing and extremely entertaining. I’m glad we drove the hour to get here to Lugoff Toyota and I will definitely be back for my retirement car.
Keyon was an excellent salesman! Appreciate your great customer service
If anyone decides to purchase a new or used vehicle at this dealership and the finance manager tries to sell you a GAP contract, please get a very good (understanding) of that ,because trust My experience of going through a very unpleasant experience, very bad....
Everything else was good..
People byeing a New or Used vehicle from Lugoff Toyota dealership please take My advice,if you have a good insurance company
Please don't get that bad,bad GAP program, I promise you that you will regret it...A bad decision trust me..... I had a good experience with the ... Read More Google - Sep 24, 2026
Scott and Marcus were great! They were willing to negotiate and were more than fair.
First impression not great at all. Drove 2 hours to look at a vehicle they didn’t even have. Sold it the day before and didn’t call us back to tell us. Wife was chatting with someone whom doesn’t even work at the dealership! Down hill from the time we walked thru the doors. Disappointed!
There are five Toyota dealerships around Congaree. I recommend them all before Lugoff. I have had entirely normal conversations with all other Toyota salesman from other locations at this point. Scott at Lugoff was the exception.
Waiting in the dealership for hours is not what I wanted. So I texted my questions over the phone. I was told I needed to submit a non-refundable deposit upfront, even though I was simply just inquiring about pricing of then vehicle. When I then asked about this deposit and its pricing, I received no reply.
From the very start, I also told the ... Read More Google - Aug 14, 2026
Great experience at Lugoff Toyota! Mike Corral walked us through the process flawlessly. He answered all our questions and texts. We are delighted with our new Landcruiser! Thank you Mike and Lugoff for a wonderful car buying experience.
Purchased a vehicle from them and shortly after getting the car home, one of the tires started Leaking air slowly and randomly. The car has been serviced by them twice since then and each time I’ve told the advisor about the issue, and it’s never been resolved. Finally after being fed up with being Ignored I went to Midlands Toyota to have my vehicle Serviced for its next scheduled appointment not only did they take care of the tire issue, but they also found out that the rear end of the car had been out of alignment the ... Read More Google - Aug 5, 2026
Really disappointed with the time it takes for an oil change and tire rotation on my car. Over two hours and still waiting. Should’ve saved my money on the service contract. I’ve learned my lesson because I even came 40 minutes out of my way to come over to the dealership from Winnsboro.
Tommy is very knowledgeable, he has a great personality and easy to talk too. All around good person.
Horrible, last 2 visits less than professional. Did not get requested service. Wasted my entire day and waited until I picked up my car to tell me they didn't fix my brake light, and gave me a lame excuse as to why it was not fixed, as if I'm stupid. Charged me $350 for an oil change and to put in a front light bulb. Diagnosed the car with several issues but didn't fix the main problem I came in for....Service has really gone down over the last couple years. Will seek service elsewhere. Takes way too long ... Read More Google - Jul 1, 2026
After my cabin filtration maintenance was done, my truck smelled so nice that I have not smoked in truck since!
Car still not fixed, after waiting months for your computer fix to be available. Not happy.
Tommy was extremely helpful with my problem, and listened to my concerns. Diagnostics were used.
Came in for oil change and was told in December it would cost around $90. When arriving to my appointment I was told it would be over $90 and also told them I only had $100. They told me ok and proceeded to do the oil change. After the oil change they told me it was $154. Being there by myself I didn't know what else to do but pay the balance considering they already did the work. Will not be returning for anymore oil changes!
I called to make an appointment to get a headlight replaced. Service Desk said come on in. Three hours and $100 later the new headlight was done.
Took over 3 hours for a scheduled service; THEN; clock was not reset!!!!!!! Clock not reset!!!!!!!!
Issues with service not being able to locate a common issue with the new tundras is one problem. My new 26 tundra has an imperfection in the hood on a seam and you can tell it’s not a rock chip or anything hit it but they refuse to make a claim or get it fixed. Promised an oil change but refused to do it. Internet sales person can’t keep accurate inventory online. So I go in to look at vehicle lot and takes me walking the lot to find out it’s been sold and no one knows. Never ... Read More Google - May 17, 2026
15K Service for my RAV4. Made apt via dealer’s web site. Easy check in with Tommy. Had all my info ready & outlined specific maintenance required. Provided estimated wait time for service completion.
Top notch Service! Tommy Hancock and the staff in the service department are always on top of the situation with my vehicles. I have purchased two Toyota Highlanders at Lugoff Toyota. I still have the 2010 Highlander Limited which needed AC work done this week. Tommy and the staff discussed the problem with me, let me know the repair cost, and fixed the AC. I always receive personal and professional service at Lugoff Toyota.
A Great place buy a toyota and their sales team, finance team, and service teams are pleasure to deal with.
I had a great experience. Arthur was my sales man and he took good care me with finding the right vehicle. Thanks again!
Extremely satisfying car buying experience. Mike coral and the whole team was very helpful and made the experience so fast and painless.
Great experience as usual. Service advisor Mr Tommy Hancock and his team were great to work with. The wait time was normal and nice waiting room for the customers. The process was smooth and I highly recommend this place.
I am writing to formally express my concern regarding my experiences with the finance office at the Toyota dealership in Lugoff, South Carolina. On two separate occasions, I was presented with payment terms that differed from what had been initially discussed. Upon reviewing the final paperwork, I found that additional products and warranties had been included without my clear authorization, despite my request to proceed with GAP coverage only.
This lack of transparency in the finalization process is concerning, particularly when customers rely on clear and accurate communication when making significant financial decisions. Additionally, my interactions when attempting to address ... Read More Google - Apr 20, 2026
Very good experience today. Did the service in very timely manner and kept me informed.
Took advantage of my daughter. Went in for a $33k vehicle and she comes out with a $43k loan on the same vehicle because yall snuck in extra warranties without her knowing. Dirty. Underhanded. Yall give sales people and dealerships a bad name.
Edit: Got the paperwork to take off the $6500+ of extras they stiffed my daughter with and it says it doesn't change the payment. Thats $120 worth of payment yall charged her with. "We told her about it." No you didn't. Yall took advantage. Didn't even have the original sales sheet in the paperwork ... Read More Google - Mar 30, 2026
Spent $1300 to fix my truck and not even a week later it won’t cut on so thanks
Everyone was friendly and made the car buying process a breeze! Marcus was phenomenal! He made sure we were taken care of!
Horrible customer service. Went over to ford across the street and had a wonderful experience with the sales lady
Excellent Service. Tommy is always so informative and responsive. Always accurate in letting me know wait time.
Tommy Hancock is a very good customer service expert that is a pleasure to deal with.
We visited Lugoff Toyota to review their inventory and identified a used Sequoia that we were prepared to purchase. We were assigned to Scott Cooper, the Internet Manager. We clearly communicated that we wanted to buy the vehicle. That message was ignored.
Over several days, we sent multiple follow-up messages. We called repeatedly, sent emails, and sent text messages. When we requested to work with a different salesperson, we were told we could not because we were already assigned to someone. Our explanation that the assigned salesperson was completely unresponsive was disregarded.
When we finally made contact, we asked basic, ... Read More Google - Jan 28, 2026
We visited Lugoff Toyota to review their inventory and identified a used Sequoia that we were prepared to purchase. We were assigned to Scott Cooper, the Internet Manager. We clearly communicated that we wanted to buy the vehicle. That message was ignored.
Over several days, we sent multiple follow-up messages. We called repeatedly, sent emails, and sent text messages. When we requested to work with a different salesperson, we were told we could not because we were already assigned to someone. Our explanation that the assigned salesperson was completely unresponsive was disregarded.
When we finally made contact, we asked basic, ... Read More DealerRater - Jan 28, 2026
I was there 1 hour and 50 minutes. Appointment was at 8. Vehicle never entered the bay until 8:30. Then it sat in the parking lot for 30 minutes after it was done. I didn't know there was a such thing as a 2 hour oil change.
Yesterday struck road debris which damaged passenger door trim panel & base weather stripping. Immediate drove to Lugoff Toyota where Michael examined & documented damage then facilitated ordering of repair parts. After part order Michael made appointment for this morning. Michael provided estimated repair cost. While waiting for repair completion Michael provided estimated completion update. Damage completely repaired… like new. Excellent from start to finish. Also, a tribute to RAV’s design/engineering that damage was not worse.
Recently had a warranty service done for rear main seal they had to take the drive shaft out to pull the transmission they also had to pull the transmission shift cable I've had to bring it back to them twice now for them to fix their screw-ups now they're refusing to pay my $78 tow bill which I would have never had to pay if the mechanic would have fixed it correctly the first time please find the different Toyota for all your services also have pictures and videos of everything
My daughter was looking for a reliable car with low mileage at a reasonable price. Matt greeted us with a smile and a hand shake that was welcoming and appreciative customer service. Matt showed us the 2011 Toyota Avalon and the deal was sealed. Thank you Matt Corder for your outstanding customer service and support. May God bless the remainder of your year with Abundance Success, in Jesus name, Amen!
Great Service
Came in for 40k service and rear breaks on my truck. I was told it would be 2 hours 45 min. It’s been 4 hours and I’m still sitting here because they damaged a rotor didn’t tell me and and replacing it when I inquired on when I was able to get out of here. Needless to say I’m quite annoyed and I need to pick my kids up from daycare
They call me every year about the Toyota Tacoma truck. Very thoughtful. Very clean shop.
If you ever wonder why people refer to them as steelerships. Toyota MSRP $2.48 walk up to the counter and it's $4.47 each Part #90430-18008 a simple crush washer.
I took my truck in for an oil change and to find out why my brake system was not working correct correctly. After a few hours, I was told I had head gasket cracks and all kinds of other issues that were going to cost thousands of dollars. I refuse to agree with this service and told them to fix one warranty item.
I was them told it should be ready the following day. When I followed up the following day, the part had not arrived and was told it should be the next day. When I followed up the ... Read More Google - Oct 19, 2025
Great service department and very efficient and reliable service advisor was knowledgeable about vehicle maintenance record
Mike Coral was excellent and I recommend him to everyone getting a car through Mike.
Went there for my complimentary service and it was great and fast! The team was super friendly and they took me earlier than my appointment time. They also addressed all my concerns I had with my car and educated me on things since I am a first time buyer!
Excellent service and staff appt was made at my convenience Wait was very short or minimum
Daniel and his shop team did their usual fine job. Highly recommend for annual service.
My advisor Tommy Hancock always informed me of the services my vehicles are due for.
Cannot stand a place that only has to drive your vehicle a couple hundred feet to the maintenance bay, but feels the need to adjust the steering wheel and seat for a 20 second drive.