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Disclaimer:

New vehicle pricing includes $589.00 closing fee and all offers and incentives. Tax, title and tags not included in vehicle prices shown and must be paid by the purchaser. Vehicle price may not include dealer installed equipment. While great effort is made to ensure the accuracy of the information on this site, errors do occur so please verify information with a customer service rep. This is easily done by calling us at (803) 438-2772 or by visiting us at the dealership.

**With approved credit. Terms may vary. Monthly payments are only estimates derived from the vehicle price with a 72 month term, 4.9% annual percentage rate and 20% downpayment.


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Toyota Care
Toyota Safety Sense

Basic Info

Body:
4D Sport Utility
HWY:
19 MPG
City:
16 MPG
Exterior:
White
Engine:
4.0L V6 SMPI DOHC
Trans:
5-Speed Automatic with Overdrive

Description

It looks great, has serious off road chops and now comes with better driving aids and better phone integration. - CNET

Vehicle Details

  • Front Bucket Seats -inc: 8-way power-adjustable driver's seat w/power lumbar support and 4-way adjustable front passenger seat
  • 8-Way Driver Seat
  • 4-Way Passenger Seat
  • 40-20-40 Folding Split-Bench Front Facing Manual Reclining Fold Forward Seatback Rear Seat
  • Manual Tilt/Telescoping Steering Column
  • Wi-Fi Connect with up to 2GB within 3-month trial Mobile Hotspot Internet Access
  • Leather Steering Wheel
  • Front Cupholder
  • Rear Cupholder
  • 5 12V DC Power Outlets
  • Valet Function
  • Cruise Control w/Steering Wheel Controls
  • Distance Pacing
  • Manual Air Conditioning
  • HVAC -inc: Underseat Ducts and Console Ducts
  • Locking Glove Box
  • Driver Foot Rest
  • Interior Trim -inc: Metal-Look Instrument Panel Insert, Metal-Look Door Panel Insert, Metal-Look Console Insert and Metal-Look Interior Accents
  • Full Cloth Headliner
  • Leatherette Door Trim Insert
  • Leather Gear Shifter Material
  • Day-Night Rearview Mirror
  • Driver And Passenger Visor Vanity Mirrors w/Driver And Passenger Illumination, Driver And Passenger Auxiliary Mirror
  • Full Floor Console w/Covered Storage, Mini Overhead Console w/Storage, 5 12V DC Power Outlets and 1 AC Power Outlet
  • Front Map Lights
  • Fade-To-Off Interior Lighting
  • Full Carpet Floor Covering
  • Carpet Floor Trim
  • Cargo Space Lights
  • FOB Controls -inc: Windows
  • Safety Connect Tracker System
  • Instrument Panel Covered Bin, Driver / Passenger And Rear Door Bins
  • Delayed Accessory Power
  • Systems Monitor
  • Outside Temp Gauge
  • Analog Display
  • Seats w/Cloth Back Material
  • Manual Anti-Whiplash Adjustable Front Head Restraints and Manual Adjustable Rear Head Restraints
  • Front Center Armrest and Rear Center Armrest
  • 2 Seatback Storage Pockets
  • Perimeter Alarm
  • Engine Immobilizer
  • 5 12V DC Power Outlets and 1 AC Power Outlet
  • Air Filtration
  • Tires: P265/70R17 Mud & Snow
  • Steel Spare Wheel
  • Full-Size Spare Tire Stored Underbody w/Crankdown
  • Clearcoat Paint
  • Body-Colored Front Bumper w/1 Tow Hook
  • Body-Colored Rear Step Bumper
  • Chrome Bodyside Insert, Rocker Panel Extensions and Body-Colored Fender Flares
  • Black Side Windows Trim, Black Front Windshield Trim and Black Rear Window Trim
  • Body-Colored Door Handles
  • Body-Colored Power Heated Side Mirrors w/Manual Folding
  • Power Rear Window w/Fixed Interval Wiper and Defroster
  • Deep Tinted Glass
  • Variable Intermittent Wipers w/Heated Wiper Park
  • Fully Galvanized Steel Panels
  • Splash Guards
  • Lip Spoiler
  • Grille w/Body-Colored Bar
  • Liftgate Rear Cargo Access
  • Roof Rack Rails Only
  • Auto Off Projector Beam Halogen Daytime Running Auto High-Beam Headlamps
  • Front Fog Lamps
  • Perimeter/Approach Lights
  • LED Brakelights
  • Radio w/Seek-Scan, Clock and Steering Wheel Controls
  • Window Grid Diversity Antenna
  • 1 LCD Monitor In The Front
  • Engine: 4.0L V6 DOHC SMPI
  • 3.727 Axle Ratio
  • GVWR: 6,300 lbs
  • Manual Transfer Case
  • Part And Full-Time Four-Wheel Drive
  • 72-Amp/Hr 750CCA Maintenance-Free Battery
  • Trailer Wiring Harness
  • 3 Skid Plates
  • 1625# Maximum Payload
  • Gas-Pressurized Shock Absorbers
  • Front And Rear Anti-Roll Bars
  • Hydraulic Power-Assist Speed-Sensing Steering
  • 23 Gal. Fuel Tank
  • Single Stainless Steel Exhaust
  • Auto Locking Hubs
  • Double Wishbone Front Suspension w/Coil Springs
  • Multi-Link Rear Suspension w/Coil Springs
  • 4-Wheel Disc Brakes w/4-Wheel ABS, Front And Rear Vented Discs, Brake Assist, Hill Descent Control and Hill Hold Control
  • Side Impact Beams
  • Dual Stage Driver And Passenger Seat-Mounted Side Airbags
  • Lane Departure Alert (LDA) Lane Departure Warning
  • Toyota Safety Sense P (TSS-P)
  • Low Tire Pressure Warning
  • Dual Stage Driver And Passenger Front Airbags
  • Airbag Occupancy Sensor
  • Driver And Passenger Knee Airbag
  • Rear Child Safety Locks
  • Outboard Front Lap And Shoulder Safety Belts -inc: Rear Center 3 Point, Height Adjusters and Pretensioners
  • Back-Up Camera
  • Vehicle Name: Toyota 4Runner
  • Body Style: Sport Utility
  • Body Code: S
  • Drivetrain: Four Wheel Drive
  • Passenger Capacity: 5
  • Gross Axle Wt Rating - Front: 2998
  • Gross Axle Wt Rating - Rear: 3439
  • Gross Vehicle Weight Rating Cap: 6300
  • Fuel Economy Est-Combined: 17
  • EPA Fuel Economy Est - City: 16
  • EPA Fuel Economy Est - Hwy: 19
  • Dead Weight Hitch - Max Trailer Wt.: 5000
  • Dead Weight Hitch - Max Tongue Wt.: 500
  • Wt Distributing Hitch - Max Trailer Wt.: 5000
  • Wt Distributing Hitch - Max Tongue Wt.: 500
  • Maximum Trailering Capacity: 5000
  • Engine Order Code:
  • Engine Type: Regular Unleaded V-6
  • Displacement: 4.0 L/241
  • Fuel System: Sequential MPI
  • SAE Net Horsepower @ RPM: 270 @ 5600
  • SAE Net Torque @ RPM: 278 @ 4400
  • Trans Order Code:
  • Trans Type: 5
  • Trans Description Cont.: Automatic w/OD
  • Trans Description Cont. Again:
  • First Gear Ratio (:1): 3.52
  • Second Gear Ratio (:1): 2.04
  • Third Gear Ratio (:1): 1.40
  • Fourth Gear Ratio (:1): 1.00
  • Fifth Gear Ratio (:1): 0.72
  • Reverse Ratio (:1): 3.22
  • Trans PTO Access: No
  • Transfer Case Model: Manual
  • Transfer Case Power Take Off: No
  • Cold Cranking Amps @ 0° F (Primary): 750
  • Cold Cranking Amps @ 0° F (2nd): 750
  • Tons/yr of CO2 Emissions @ 15K mi/year: 10.4
  • Engine Oil Cooler: None
  • Suspension Type - Front: Double Wishbone
  • Suspension Type - Rear: Multi-Link
  • Axle Type - Front: Independent
  • Axle Type - Rear: Rigid Axle
  • Axle Ratio (:1) - Front: 3.73
  • Axle Ratio (:1) - Rear: 3.73
  • Front Tire Order Code:
  • Rear Tire Order Code:
  • Spare Tire Order Code:
  • Front Tire Size: P265/70SR17
  • Rear Tire Size: P265/70SR17
  • Spare Tire Size: Full-Size
  • Front Wheel Size: 17 X 7
  • Rear Wheel Size: 17 X 7
  • Spare Wheel Size: Full-Size
  • Front Wheel Material: Aluminum
  • Rear Wheel Material: Aluminum
  • Spare Wheel Material: Steel
  • Steering Type: Rack-Pinion
  • Turning Diameter - Curb to Curb: 37.4
  • Brake Type: 4-Wheel Disc
  • Brake ABS System: 4-Wheel
  • Brake ABS System (Second Line): 4-Wheel
  • Disc - Front (Yes or ): Yes
  • Disc - Rear (Yes or ): Yes
  • Front Brake Rotor Diam x Thickness: 13.3
  • Rear Brake Rotor Diam x Thickness: 12.3
  • Drum - Rear (Yes or ):
  • Rear Drum Diam x Width:
  • Fuel Tank Capacity, Approx: 23
  • Front Head Room: 39.3
  • Front Leg Room: 41.7
  • Front Shoulder Room: 57.8
  • Front Hip Room: 56.5
  • Second Head Room: 38.6
  • Second Leg Room: 32.9
  • Second Shoulder Room: 57.8
  • Second Hip Room: 55.7
  • Third Head Room:
  • Third Leg Room:
  • Third Shoulder Room:
  • Third Hip Room:
  • Wheelbase: 109.8
  • Length, Overall: 190.2
  • Width, Max w/o mirrors: 75.8
  • Height, Overall: 71.5
  • Track Width, Front: 63.2
  • Track Width, Rear: 63.2
  • Min Ground Clearance: 9.6
  • Cargo Volume to Seat 1: 89.7
  • Cargo Volume to Seat 2: 47.2
  • Cargo Volume to Seat 3: 47.2
  • Country of Origin: Japan Reserved
  • Adaptive Cruise Control
  • Apple CarPlay/Android Auto
  • Exterior Parking Camera Rear
  • Bluetooth Connection
  • Front fog lights
  • Interior Trim -inc: Metal-Look Instrument Panel Insert, Metal-Look Door Panel Insert, Metal-Look Console Insert and Metal-Look Interior Accents
  • Remote keyless entry
  • Lane Departure Warning
  • Power driver seat
  • Satellite Radio
  • Dual Stage Driver And Passenger Seat-Mounted Side Airbags
  • Tow Hitch
  • WiFi Hotspot
  • 3.727 Axle Ratio
  • 17" x 7.0" 6-Spoke Alloy Wheels
  • Low Fabric Seat Trim
  • Radio: Audio
  • AM/FM radio: SiriusXM
  • Exterior Parking Camera Rear
  • Auto High-beam Headlights
  • Distance pacing cruise control: Dynamic Radar Cruise Control (DRCC)
  • Emergency communication system: Safety Connect with 1-year trial
  • Apple CarPlay/Android Auto
  • 4-Wheel Disc Brakes
  • Air Conditioning
  • Electronic Stability Control
  • Front Bucket Seats
  • Front Center Armrest
  • Leather Shift Knob
  • Spoiler
  • Tachometer
  • ABS brakes
  • Anti-whiplash front head restraints
  • Brake assist
  • Bumpers: body-color
  • Driver door bin
  • Driver vanity mirror
  • Dual front impact airbags
  • Dual front side impact airbags
  • Front anti-roll bar
  • Front fog lights
  • Front reading lights
  • Front wheel independent suspension
  • Heated door mirrors
  • Illuminated entry
  • Knee airbag
  • Leather steering wheel
  • Low tire pressure warning
  • Occupant sensing airbag
  • Outside temperature display
  • Overhead airbag
  • Overhead console
  • Panic alarm
  • Passenger door bin
  • Passenger vanity mirror
  • Power door mirrors
  • Power driver seat
  • Power steering
  • Power windows
  • Rear anti-roll bar
  • Rear seat center armrest
  • Rear window defroster
  • Rear window wiper
  • Remote keyless entry
  • Roof rack: rails only
  • Security system
  • Speed control
  • Speed-sensing steering
  • Split folding rear seat
  • Steering wheel mounted audio controls
  • Telescoping steering wheel
  • Tilt steering wheel
  • Traction control
  • Trip computer
  • Variably intermittent wipers
  • Rear beverage holders
  • 8 Speakers
  • Driver Air Bag
  • Passenger Air Bag
  • Front Side Air Bag
  • Front Head Air Bag
  • Rear Head Air Bag
  • A/C
  • Security System
  • AM/FM Stereo
  • ABS
  • Cruise Control
  • Rear Defrost
  • Child Safety Locks
  • Four Wheel Drive
  • V6 Cylinder Engine
  • Gasoline Fuel
  • Daytime Running Lights
  • Keyless Entry
  • Power Door Locks
  • Heated Mirrors
  • Power Mirror(s)
  • Power Driver Seat
  • Pass-Through Rear Seat
  • Cloth Seats
  • Bucket Seats
  • Power Steering
  • Adjustable Steering Wheel
  • Tires - Front On/Off Road
  • Tires - Rear On/Off Road
  • Conventional Spare Tire
  • Traction Control
  • 5-Speed A/T
  • Aluminum Wheels
  • Power Windows
  • Intermittent Wipers
  • A/T
  • Satellite Radio
  • MP3 Player
  • Fog Lamps
  • Privacy Glass
  • Variable Speed Intermittent Wipers
  • Steering Wheel Audio Controls
  • Engine Immobilizer
  • Automatic Headlights
  • Driver Vanity Mirror
  • Passenger Vanity Mirror
  • Driver Illuminated Vanity Mirror
  • Passenger Illuminated Visor Mirror
  • Driver Adjustable Lumbar
  • Leather Steering Wheel
  • Rear Spoiler
  • Transmission w/Dual Shift Mode
  • Tow Hitch
  • Tow Hooks
  • Tire Pressure Monitor
  • Trip Computer
  • Bluetooth Connection
  • Telematics
  • Back-Up Camera
  • Stability Control
  • Brake Assist
  • Auxiliary Audio Input
  • HD Radio
  • Rear Bench Seat
  • Passenger Air Bag Sensor
  • Lane Departure Warning
  • Knee Air Bag
  • WiFi Hotspot
  • Adaptive Cruise Control
  • Smart Device Integration
  • Requires Subscription

Disclaimer:

New vehicle pricing includes $589.00 closing fee and all offers and incentives. Tax, title and tags not included in vehicle prices shown and must be paid by the purchaser. Vehicle price may not include dealer installed equipment. While great effort is made to ensure the accuracy of the information on this site, errors do occur so please verify information with a customer service rep. This is easily done by calling us at (803) 438-2772 or by visiting us at the dealership.

**With approved credit. Terms may vary. Monthly payments are only estimates derived from the vehicle price with a 72 month term, 4.9% annual percentage rate and 20% downpayment.

*Number of views in last 30 days

† Based on 2020 EPA mileage ratings. Use for comparison purposes only. Your actual mileage will vary depending on how you drive and maintain your vehicle.

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The sales department makes you feel valued! I will...

The sales department makes you feel valued! I will always buy from here. Outstanding service! I must mention the service department too, they are always friendly and accommodating.

May 23, 2020

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Happy!Happy! Kris Hull @ Toyota Dealership in Lugoff👍...

Happy!Happy! Kris Hull @ Toyota Dealership in Lugoff👍 ..... U ROCKS...... I’m so Happy with purchase I call her my Truck Black Beauty LOVE IT🥰

May 23, 2020

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I'm so happy with my car and deal. Everyone was great and...

I'm so happy with my car and deal. Everyone was great and helpful. Everything was explained and did a great detail on the scatches that were on the car

May 20, 2020

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Kris is an outstanding salesman, I would highly recommend...

Kris is an outstanding salesman, I would highly recommend car buyers to deal with him. Very knowledgeable of all car features and an overall polite person

May 13, 2020

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We went to Lugoff Toyota looking for a particular truck...

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This is our 6th or 7th car from Lugoff Toyota. There is a...

This is our 6th or 7th car from Lugoff Toyota. There is a reason we keep going back. Awesome group of guys to do business with. Transaction was pleasant.

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Pleasant Used Car Buying Experience

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Jun 16, 2020

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Trent and everyone involved made our sale the best...

Trent and everyone involved made our sale the best experience. Didn’t have to play the shady games that some dealers like to play. Upfront, honest and no pressure are what made me glad we shopped here.

May 25, 2020

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He was kind and personable and to the point. I appreciate...

He was kind and personable and to the point. I appreciate his diligence and ability to make you feel like a long-standing friend! Couldn’t ask for a better guy!

May 23, 2020

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Trent was helpful and funny. He was a cool salesmen. My...

Trent was helpful and funny. He was a cool salesmen. My family has brought several cars from Lugoff Toyota. The overall service was great! KI

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Hannah Campbell

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The sales department makes you feel valued! I will...

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Jun 30, 2020

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Hannah was very professional and very personable. It was...

Hannah was very professional and very personable. It was a pleasure working with her. Hannah 1 and Hannah 2 are a great team and a pleasure to work with.

Jun 11, 2020

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Great selection with a knowledgeable and helpful staff....

Great selection with a knowledgeable and helpful staff. Hannah and Ralph made it our best experience at a dealership. We will definitely be returning to buy another vehicle in the future.

May 27, 2020

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Hannah was the most pleasant sales lady I have ever done...

Hannah was the most pleasant sales lady I have ever done business with! She gave me all the information I needed with no pressure added!

May 23, 2020

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Absolutely amazing! She made the experience absolutely...

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Tyrone Davis

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Hi My name is Tyrone Davis I was born and raised in Winston Salem, N-C. I have been in the Automotive business for 7 years and I'm a 6 year PRO (Professional Retail Outstanding Salesperson) Customer satisfaction is my number one priority. My laid back non-aggressive approach is what set me apart. Ask for me!!!
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Jul 06, 2020

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Tyrone was fantastic to work with. He took the time to...

Tyrone was fantastic to work with. He took the time to listen to us and was very knowledgeable. After we finished all of our paperwork he took the time to show us all the features and details about our new vehicle. That is something we appreciated very much, as he showed us features we never would have known about, and we have not experienced that to the same level at other dealerships.

Jun 29, 2020

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They got me in and out in a timely matter. I got the car...

They got me in and out in a timely matter. I got the car I wanted. Tyrone in sales and Alisha where both very helpful with my purchase!!

Jun 23, 2020

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Tyrone was AMAZING . He was very patient with me. They...

Tyrone was AMAZING . He was very patient with me. They didn’t have the car At the dealership that I wanted but they took the time to work with me and get me the car I wanted. The sales manager was also very helpful in the process. When you go to lugoff Toyota ask for Tyrone because he will take good care of you.

Jun 18, 2020

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Everyone was very friendly and willing to help. They made...

Everyone was very friendly and willing to help. They made every step of the buying process easy. We will go back for our next car purchase.

Jun 07, 2020

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So helpful and knowledgeable! I really felt like Tyrone...

So helpful and knowledgeable! I really felt like Tyrone took the time to get to know me personally! Tyrone was able to get me a car I really love!

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Jun 28, 2020

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Purchased a 2020 Camry today. Great experience and price....

Purchased a 2020 Camry today. Great experience and price. They were able to help me get out of a new car I had bought 2 months ago. Always professional and courteous!! Thanks to Matt Baker, Scott Cooper and Cody Debruhl for another great car buying experience!!

Jun 18, 2020

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Have been with dealership for many, many years. They...

Have been with dealership for many, many years. They never let me down. Awesome people. Recommend them all the way. Wonderful and friendly even out of work.

Jun 18, 2020

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Everyone was very friendly and willing to help. They made...

Everyone was very friendly and willing to help. They made every step of the buying process easy. We will go back for our next car purchase.

Jun 11, 2020

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Everyone was very professional throughout the whole...

Everyone was very professional throughout the whole process of trading in my car. The process was painless. I would highly recommend them, especially Cody! I would gladly take my business there again.

Jun 07, 2020

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Never Again

With the many tricks they use, I'll never purchase from them again. Warned my sister when she was looking for an suv. She purchased a 2019 RAV 4 elsewhere. I'm in the market for an 2020 Avalon. Guess who won't see it moved off their lot. Two words come to mind with them- sneaky and horrible.

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Tanzy Miller

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Dealership Experience 9 months
Industry Experience 9 months
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May 23, 2020

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I'm so happy with my car and deal. Everyone was great and...

I'm so happy with my car and deal. Everyone was great and helpful. Everything was explained and did a great detail on the scatches that were on the car

Mar 25, 2020

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Great personal service, very attentive , easy to talk ....

Great personal service, very attentive , easy to talk . Special thanks to Cody and Tanzy. Like the friendly and no so harassment way of making you buy a car

Mar 12, 2020

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Amazing team of professionals that are knowledgeable...

Amazing team of professionals that are knowledgeable about the vehicles that they have. They aren't pushy, which is A+ for me & so friendly! Thank you Matt, Tanzy, Tommy & to the rest of the team I didn't personally meet!

Jan 29, 2020

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Just recently got into a car accident where my car was...

Just recently got into a car accident where my car was totaled, I had no clue of the next steps or the best ways to maximize my assets. Tanzy was more than happy to help and gave me great advice on how to approach what’s to come. She was very knowledgeable and genuinely cared for my situation. Overall, this was just an awesome experience! I recommend her for any of your needs!

Jan 03, 2020

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They really would work with you super happy very great...

They really would work with you super happy very great atmosphere my salesman kris really helped out a lot with my questions and when he didn’t know he went to go find someone who did

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Travis Goodwin

Travis Goodwin

Sales Consultant
Recent Reviews

Jun 26, 2020

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Employee Rating

This is our 6th or 7th car from Lugoff Toyota. There is a...

This is our 6th or 7th car from Lugoff Toyota. There is a reason we keep going back. Awesome group of guys to do business with. Transaction was pleasant.

Jun 22, 2020

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Experience started out good. Found a vehicle we liked,...

Experience started out good. Found a vehicle we liked, it was new to the lot and had no been detailed yet so they said they would detail it and driver it to us the following morning. Next morning they called us and informed us they did not have time to fit us in but they would deliver it on Monday (4 days after purchasing the vehicle). When they delivered it to us it was absolutely filthy on the inside, the dash was covered in dust, cup holders were full of crumbs and sticky, oil change sticker from the last people who owned it was still on the window, and so much more. We contacted them and they came down the next day, picked up the vehicle, washed, detailed it and returned it all in one day. It was better but still not clean like it should have been. There was still many areas that I was able to simply wipe off with a wet wipe that should not have been there. On the outside of the vehicle the sticker residue from the last dealer ship was still on the car, and their sticker logo was crooked. Finance Lady that helped us was wonderful and helpful. However a month after purchasing we received a call that we did not have all the documents for the title. It don’t know if it was the fault of the finance department or the DMV but it should not have taken a month for them to submit the paper work for our title.

May 23, 2020

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I'm so happy with my car and deal. Everyone was great and...

I'm so happy with my car and deal. Everyone was great and helpful. Everything was explained and did a great detail on the scatches that were on the car

May 19, 2020

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Employee Rating

New Car Lower Interest

My experience was very unexpected. However, I am so appreciative of Travis and his manger for making another purchase as easy as possible. Travis was very pleasant, professional and listen closely to my needs and expectation. His manager was very supportive of him and they make a great team. Travis is an awesome salesperson and I thank him very much for all that he did to make this transition as smooth as possible. Thanks, Travis and Lugoff Toyota! You have a customer for life!

Apr 07, 2020

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A Series of Unfortunate Events

I was reluctant to visit this dealership in the beginning because of the negative equity in my trade, however Cody convinced me to come in on 03/23. As soon as I got there, he passed me off to someone else which I thought was unprofessional since he knew I was on my way. I told Travis what I was looking for and Travis did a great job helping me test drive and explain the vehicle, however when it came down to the numbers, they were not what I was looking for. That's when Ralph stepped in and the haggling began. They tried to get my sister to co-sign for me, and when that didn't work the car I was interested in was suddenly off the table and Ralph had Travis take me to look at a 2019 Highlander which was too big, less gas mileage, and basically not my type. I test drove it, I said it was decent, but then it suddenly became my only option and they were eager to cut a deal with me before I left instead of letting me come back when I could do a better down payment. I told them I needed Gap coverage, which I got, but then I had to haggle with Tommy about all these extras he wanted me to take that I did not want. I was at the dealership until 10 p.m. On the way home I realized some things did not add up on my paperwork. I stewed over it during the week until Friday when the Toyota survey came in. By that point I was frustrated because things seemed out of sorts that I was originally going to get the RAV4 but got suckered into the Highlander. I made my honest thoughts on the survey and then I fired off an e-mail to Cody letting him know I had submitted my results and that I was not happy. A few minutes later I received a call from Ralph who was not happy with my survey results and he tried to tap dance through my questions and concerns including why the mileage was misrepresented on the paperwork versus what the odometer was showing and how they managed to quickly move me out of getting the car I truly wanted for something I now felt was too expensive and too large for me to drive (plus the gas mileage is worse, not better and my insurance premium was going to take a hit). He couldn't give me a satisfactory answer, so I politely ended the conversation. The next day (03/28) I e-mailed Tommy and told him I was very unhappy and considering unloading the car as quickly as possible and wanted to cancel all of the add-ons. Instead of letting me come in on Saturday he told me to come in on Monday (03/30) which I reluctantly agreed to. Well I got there shortly after 6 and Tommy was nowhere to be found due to an "emergency" so I was quickly passed off to Hannah. I explained to Hannah that I was very unhappy and why and she basically said she was sorry for the experience but that I was not her customer and I was only there to remove the add-ons from the contract and that the contract was binding and I could not return the car. I came to remove the service and Gap contracts and instead left with just the service contract being removed because she was adamant that if I drove the car home and got into an accident I would be screwed. That wasn't her concern, that was mine and if I wanted it removed, she should have honored my request then and there. Her "good news" was that my payment had dropped some and so did the interest rate. I told her I didn't care I was not interested in keeping the car. I signed the updated paperwork and started to leave. As soon as I got to the parking lot, Ralph came out after me wanting to talk and I told him quite frankly I was pissed that they pushed me into something I was not happy with and that I was not interested in talking or doing business with them unless it involved getting rid of the deal they stuck me with. He asked me if I really wanted the RAV4, which really infuriated me. Of course I wanted that car, that's what I came for and if he were a decent sales person he would have either made the deal work or he would have been honest and up front and said I was not ready financially to get what I wanted and let me make the decision on moving forward or waiting. But no, they wanted to earn my business come xxxx or high water, so they were willing to use all the tactics at their disposal to confuse and screw me over. I told Ralph I was able to get taken care of elsewhere and didn't need or want his help. When he asked me what I was planning to do with the Highlander I told him if they weren't taking it back and canceling the contract it was going up for sale. I would never encourage someone to go to this dealership or any of their other sites owned by Mason Automotive Group and subject themselves to this level of madness. It was totally unnecessary, and they are not willing to be honest and up front with you. The only bright spot in this whole ordeal was Travis, who was a sweet person and really went out of his way to try to help. Ira, the GM did not like my negative review on Facebook, so he contacted me to resolve my dispute. Unfortunately, after a week of back and forth phone tag the only “resolution” he offered was an apology and an offer to correct their paperwork. I have since filed disputes with the SC DMV, SC Consumer Affairs, Toyota, the BBB, and the Federal Consumer Finance Protection Bureau and will continue to pursue any available recourse.

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Mike Swofford

Mike Swofford

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Dealership Experience 3 months
Industry Experience 3 months
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Jul 06, 2020

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Mike was a pleasure to work with. The gentlemen in the...

Mike was a pleasure to work with. The gentlemen in the management positions were able to work with me to get me int the truck I wanted.

Jun 28, 2020

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Comfortable environment.

All the sales people and the loan officer were very helpful! We love our new Fav and now instead of you drive this time, it's I'll drive! Thank you very much...the Fav is not only beautiful it's fun to drive!

Jun 18, 2020

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Went in looking for a new 4Runner , they didn't have what...

Went in looking for a new 4Runner , they didn't have what I was looking for but had it the very next day.Awesome service.

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Vashawne Alexander

Vashawne Alexander

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Dealership Experience 2 months
Industry Experience 2 months
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